“No-Show” shall mean any patient who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any patient who cancels an appointment less than 48 hours before their scheduled appointment. “Late Arrival” shall mean any patient who arrives at the clinic more than 10 minutes after the expected arrival time for the scheduled appointment.
It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Medical Acupuncture’s goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, patients are required to call or leave a message at least 48 hours before their appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.
“No-show” will be subject to a 100% of service fee. “Same-day cancellation” will be subject to a $65.00 Late Cancellation Fee. "Late Arrival" which is rescheduled for another time or day will be subject to $65.00 Late Arrival fee. It is your responsibility to pay these fees in full prior to scheduling your next appointment.
In order to accommodate other patients whose appointments follow, in the event a patient arrives late as defined by “late arrival” to
their appointment, their visit will not be extended and end at the allotted time. Out of respect and consideration for your physician and other patients please plan accordingly and be on time.
In the event a patient arrives late as defined by “late arrival” to their appointment, and cannot be seen by the provider on the same
day, they will be rescheduled for a future clinic visit, if available. Late Arrival fee will apply.
In the event a patient has incurred two (2) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to
dismissal from Medical Acupuncture. The patient’s chart is reviewed and dismissals are determined by a physician only, no exceptions, in accordance with Medical Acupuncture guidelines.
